Resort Manager
Position Title: Resort Manager
Reports to: President of the Board of Directors
General Description:
Manager is responsible for hands-on management of the day-to-day operations of the Resort under the direction of the President of the Board of Directors by promoting a distinctive high quality of service to achieve maximum owner satisfaction and resulting revenues through personal effort and appropriate resource management. Manager will monitor and supervise the daily work performance of the Resort staff. Manager will proactively anticipate and prevent challenges involving both internal and external guests. Manager will investigate and gather relevant information to create a workable solution. This position requires a strong self-starter who is organized and exhibits effective problem-solving, excellent follow-through and keen communication skills. Our ideal candidate is a team player with a strong work ethic and can efficiently navigate a dynamic work environment.
Work Location: 10173 N Suncoast Blvd Crystal River, FL 34428
Full-time management position
Benefits:
* Paid time off
* Professional development assistance
Responsibilities:
The Resort Manager is responsible for the daily business operations and management under the direction of the President of the Board of Directors in accordance with the requirements of the governing documents and applicable county, state and federal law. The President may assign a Board member as an alternative to be the "point person" as he/she deems necessary. The Resort Manager serves as an advisor to the Board and volunteer committees regarding policies and procedures.
Essential Duties:
* Establish, maintain, and promote a positive, professional working relationship with all NCLRA owners, guests, committees, elected board members, employees and governmental authorities
* Exercise sound fiduciary management
* Manage the grounds, buildings, and infrastructure of the resort
Administrative/Office:
* Perform hiring activities in a manner that is consistent with all labor and employment regulations, within NCLRA budget and necessary to maintain the standard of Resort operations set forth by the Board of Directors
* Manage maintenance and office staff, schedules, and duties to ensure appropriate coverage
* Complete annual performance reviews and recommend annual increases to Board of Directors
* Verify staff timesheets prior to input into payroll system
* Possess a thorough knowledge and understanding of Florida Statue 719, Administrative Code 61B-75, Master Proprietary Lease, the Articles of Incorporation, By-Laws, and Rules and Regulations and their application to the Cooperative Association
* Maintain a positive working relationship with all governmental authorities with whom the resort interacts
* Ensure that all records of NCLRA, its owners and employees are properly maintained and secured, and that access or use is managed to protect these NCLRA assets per Florida State Statutes
* Work with appropriate authorities and agencies to establish and maintain a plan for emergencies and storm preparedness
* Maintain an active and visible presence within the resort
* Handle all complaints, criticism, and suggestions with professionalism
Maintenance:
* Coordinate maintenance, monitor, and supervise all maintenance activities, including water and wastewater treatment plant management, for the community
* Direct completion and documentation of comprehensive list of required maintenance tasks
* Ensure that all safety inspections and required follow-up are performed in a timely manner to remain in good standing with county, state, and federal guidelines
* Maintain a complete and accurate list of maintenance equipment, tools, and computer hardware inventory
* Secure Board's approval for maintenance or repairs more than the dollar threshold identified by the Board
* Identify vendors, coordinate onboarding for new vendors, maintain updated quotes for material and services
* Supervise on-site vendor work
* Train and supervise maintenance personnel to troubleshoot and repair internet infrastructure
Financial:
* Assist the treasurer in preparation of the annual Operating and Reserves budgets
* Implement the annual Operating budget with responsibility for justifying any variance between budgeted and actual expenses
* Review vendor invoices for accuracy and proper general ledger coding prior to Treasurer's approval for payment
* Oversee office staff bookkeeping duties
* Obtain and maintain proof of insurance for all independent contractors and external vendors Board Relations:
* Attend all BOD meetings and issue a monthly report covering important events and relevant agenda topics
* Report to the President of the Board of Directors for direction
* Inform and advise board members of community association matters
Minimum Requirements:
Qualifications, Skills, and Experience:
* 3 Years verifiable Community Association Manager Experience
* Bachelor's Degree or equivalent experience in community management
* Microsoft Office proficiency
* Working knowledge of Quick Books
* Keen written and verbal communication skills Certificates, Licenses, Registrations, Skills:
* Current and Valid Driver's license
* Community Manager Association (CAM) License NCL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.