Automation Specialist
The incumbent provides specialized technical automation support for Judges, Chambers staff, and Clerk’s Office staff located in the District of Arizona. The Automation Specialist provides support for desktop computers, mobile devices, operating systems, application software, and peripheral devices, as well as other automated systems and equipment utilized by the courts. The incumbent may provide IT support to other sites within the District of Arizona and must be able to travel to locations as needed.
Provide first-level technical automation support to court staff. The primary responsibilities for the person assigned to this position include being the main point of customer contact for the Information Technology Department by answering and taking ownership of user support requests (telephonically, via e-mail or Teams messaging) and working to resolve the reported issues; enlisting the assistance of subject matter experts to resolve user technical issues (when appropriate); and effectively documenting solutions.
- Responsible for the configuration, installation, and support of Microsoft Windows and macOS based hardware and software; installation and support of computer peripherals such as printers, scanners, and multi-function devices; configuration and support of mobile devices such as Windows and Apple laptop computers, iPads, Apple Watches and iPhones; providing information and assistance to users in regard to software applications and hardware; diagnosing and fixing hardware and software problems; and network support activities such as cabling and first-level troubleshooting.
- Provide ad hoc end-user training as required.
- Perform routine telecommunication support duties such as configuring and installing IP telephones, basic IP telephone system support, and the scheduling, operation, administration, and troubleshooting of video teleconferencing equipment.
- Provide hands-on support for courtroom and conference room audio-visual equipment.
- Provide support and maintenance of Multi-Function Printers/Copiers
- Responsible for website updates and GovDelivery notifications.
- Responsible for computer related onboarding and training for new hires, interns, and externs. Also provide support and setup for interns and externs remote teleworking and (Bring Your Own Device).
- Provide support and knowledge for an array of Microsoft Office and Adobe applications in a O365 environment.
- May be called upon to evaluate, test, and implement new operating systems, off-the-shelf and locally developed software, workstation hardware, and mobile devices and related software.
- May also perform other automation-related duties and/or assist with special projects as required.
- Performs other duties as assigned.