STEPS HR Customer Service Associate
University of Kentucky
Lexington, KY
Full-time
Call Center / Customer Service
Posted on May 31, 2023
Posting Details
Posting Details
Job Title
STEPS HR Customer Service Associate
Requisition Number
TE07578
Department Name
3J540:Employment
Work Location
Lexington, KY
Salary Range
$15/hour
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
High School Diploma/ GED
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting for long periods of time.
Shift
Monday-Friday 7:30a-4p; 37.5 hours per week.
Job Summary
STEPS is a great way to get your foot in the door at the University of Kentucky. You may also be eligible for health benefits with this position!
This STEPS HR Customer Service Associate contributes largely to the University of Kentucky Human Resources' customer service reputation through assisting applicants, new employees, and hiring departments in-person, as well as, through the UK jobs email and Employment Department customer support phone line. Anticipated duration of assingment is through April 2023 (potentially longer). Specific core responsibilities include:
Skills / Knowledge / Abilities
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/11/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
STEPS HR Customer Service Associate
Requisition Number
TE07578
Department Name
3J540:Employment
Work Location
Lexington, KY
Salary Range
$15/hour
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
High School Diploma/ GED
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting for long periods of time.
Shift
Monday-Friday 7:30a-4p; 37.5 hours per week.
Job Summary
STEPS is a great way to get your foot in the door at the University of Kentucky. You may also be eligible for health benefits with this position!
This STEPS HR Customer Service Associate contributes largely to the University of Kentucky Human Resources' customer service reputation through assisting applicants, new employees, and hiring departments in-person, as well as, through the UK jobs email and Employment Department customer support phone line. Anticipated duration of assingment is through April 2023 (potentially longer). Specific core responsibilities include:
- Respectfully greet and assist all walk-in traffic, including individuals using our applicant computer lab.
- Promptly and enthusiastically answer phone calls and employment emails.
- Provide technical support to applicants and hiring department regarding the university applicant tracking and on-boarding system.
- Effectively refer customers to appropriate area of Employment and/or escort through the appropriate front desk processes based on the customer's needs.
- Actively listen and observe customers as they complete Employment processes to make informed recommendations to improve the overall customer experience.
- Complete new hire paperwork, including Federal I-9 Employment forms, with 100% accuracy.
- Ensure institutional compliance with background check state law by following established department protocols.
- Manually track various measures of customer related activity and use those measures to proactively plan for high volume periods.
- Promptly, accurately, and independently perform numerous administrative duties and actively contribute to the Employment team's goals (complete projects, serve on work groups, etc.).
- Obtain pre-employment screening consent forms from new hires and entering the consent forms directly into HireRight as well as on the Pre-employment screening tracking spreadsheet.
- When applicable, communicate pre-employment requirements (i.e. COVID vaccination verification) with the new hire.
- Assist STEPS new hires in completing additional paperwork.
Skills / Knowledge / Abilities
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/11/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please describe your experience providing customer service and how it relates to this position.
(Open Ended Question) - * Please list all software programs or database systems and proficiency level you currently possess in each (i.e., Microsoft Word - Intermediate level).
(Open Ended Question)
Required Documents
- Resume
- Cover Letter